I am currently boycotting toys r us... here is my letter to the company:
ANTI toys r us formal complaint
I visited your Lynchburg, Va Toys R Us location after my daughter received a $3 gift card for her birthday from the birthday club. Later, at home I realived I had been over charged on my daughters order. She had chose a a 5.99 stuffed cat and 2 water toys for 1.28. However her two toys for 1.28 rand up for 5.98. Since we used her gift card it took $1 off of each of the three items we purchased. So when I went to get my refund of the price difference the refunded 4.98 for each bath toy and rerung it up for the original 1.28 price. So this means you all merely sent her a ONE dollar gift card. I made a second purchase and pointed this out to the manager. I pointed out it was not our fault we were over charged. I was not trying to return anything or "rip you off" But I find it HIGHLY disappointing the reason I brought my kids here to spend their money instead of another toy store (hunt WALMART) was the gift card but I would NOT have chosen here over walmart to mearly save a buck... it was the three dollar deal that here gift card covered over a 1/3 of her purchase. Since they would not transfer my $2savings to my purchase today I took my son with his tooth fairy money to walmart instead. I am very disappointed when it was your stores error to over change me and then they basically keep $2 of our money. I will not return to a company who finds it ok to over charge their customers and then wrong them by not offering them all their money back either on a gift card or cash. I will proceed this weekend to return her birthday gifts I bought from Toys R Us earlier this month as I do not want my money to be given to a store that is ok with cheap skating it's customers. I can go to walmart or target and get her something equally nice and a similar price any where else that sells toys.
VERY unhappy customer and her daughter,
Beth and Jayna Sykes
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